Thank you for your interest in The Elegant Thread. The following is information about our shop policies. If you have any questions please email Angel Boord at Angel@TheElegantThread.info.
Order processing time will be up 2-3 business days from when your order is placed.
Default Shipping Speed and Service:
Shipping options will be available for selection at checkout. Orders ship out from the Houston Area in Texas.
Shipping Speed Upgrade and Insurance:
Upgraded shipping speeds and insurance are available upon request.
Please remember that once The Elegant Thread drops off your package at the post office we have no control over the delivery speed. It is in USPS's hands.
If you fear your package is lost please contact USPS. The Elegant Thread is unable to open any USPS cases for you, that is the buyers responsibly. You may contact The Elegant Thread for assistance, but we are not responsible for the lost merchandise. If you did not purchase insurance we cannot replace your items.
If you accidentally entered the wrong address when filling out your transaction do not panic! Please contact me
to let me know you need the shipping address to be changed. Please make sure I get back to you confirming that I received the change.
I do provide international shipping services. Options will be available at checkout
Please respect that I cannot declare your custom forms as a "gift" and/or state that the package is worth less than it is.
I also ask that international customers be patient when it comes to the arrival of their goods. It can take up to a month to receive your package if it's being shipped abroad.
Regarding USPS custom numbers: It is normal for international packages to appear to have stopped being updated on the customs number when they leave the USA (often will stop being tracked in New York, NY). This is due to the fact that once the package leaves the USA it gets transferred to your local postal service and is no longer scanned using USPS's technology. Do not worry if this happens to your customs number. If you are concerned about the time it is taking please contact your country's postal service for more information.
The Elegant Thread values its customer service and will happily accept returns for a full refund within 30 days of purchase. Please understand that you will have to pay for the return shipping. Products must be in original packaging and unused.